We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit our website or use our services, and outlines your privacy rights.

What data we collect

We may collect various types of personal information to improve your website experience and provide our services:

Contact information

We may gather basic details from website users such as email addresses, phone numbers, company names, job titles, communication preferences, and any messages submitted through our forms.

Demographic information

We may collect demographic data such as location and industry sector data to better understand and serve our users.

Financial information

For billing, we may collect financial details through our payment processor, Stripe. This may include bank account information, payment card details (including card number, expiration date, and CVV), and billing addresses. Stripe processes all transactions securely; please review their privacy policy for more information.

Website usage data

We use Google Analytics, Google Tag Manager, and Hotjar to collect information about how visitors use our website, including IP addresses, browser types, operating systems, pages visited, time spent on site, and user interactions.

Cookies and tracking technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage data. Please see our cookie policy for more details.

Feedback and testimonials

We may collect and publish testimonials, stories about our work, case studies, and similar user-generated content from clients, partners, or other stakeholders with their consent, which may contain personal information.

Use of your data

We collect and use your personal information to:

1. Provide and improve our services

2. Communicate with users of our website or services

3. Process payments and manage billing

4. Analyse website usage and enhance user experience

5. Send relevant marketing communications (with your consent)

6. Comply with legal obligations

7. Protect our rights and prevent fraud

We gather this information directly from you, through your use of our website or services, or via email, phone, or social media interactions.

Sharing with third parties

We do not sell your personal information to third parties.

However, we do need to share it with trusted service providers to be able to run basic operations, including:

1. Email services for communication

2. Content management systems

3. Stripe for payment processing

4. Cloud storage providers

5. Analytics services (such as Google Analytics and Hotjar)

These third parties are only authorised to use your information as necessary to provide services to us and must maintain its confidentiality and security.

Storage and protection

We store your data using cloud-based services and implement several measures to protect it:

1. Data encryption in transit and at rest

2. Access controls and authentication procedures

3. Security updates

4. Audits and assessments

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure.

International data transfers

As an India-based company with global clients, we transfer data internationally, including between EU/EEA and non-EU/EEA countries. We implement appropriate safeguards in compliance with data protection laws including standard contractual clauses for EU/EEA data transfers and measures to protect data during transfer and processing.

By using our services, you acknowledge and consent to these international transfers. We ensure all transfers comply with applicable laws and implement appropriate safeguards.

Your rights

You have the right to:

1. Access the personal information we hold about you

2. Correct any inaccurate or incomplete information

3. Request deletion of your information in certain circumstances

4. Restrict processing of your information in specific scenarios

5. Obtain a copy of your information in a machine-readable format

6. Object to our processing of your information for certain purposes

7. Withdraw consent where we rely on it to process your information

If you need to contact us to exercise any of these rights, please reach out to us at legal@thisisnomos.com. We'll respond to your request within 30 days, though legal obligations may limit some rights in certain circumstances.

Updates

We review and update this policy as necessary. The date at the top indicates when it was last updated. We encourage you to review this page regularly for the latest information on our privacy practices.

Contact us

If you have any questions about this policy, please contact us at legal@thisisnomos.com.

We're committed to protecting your privacy and ensuring the security of your personal information. Thank you for trusting us with your data.